SUPPORT BOT

Function

Support Bot is an AI-driven chatbot designed exclusively for handling customer inquiries and support tickets on social media platforms. It responds to comments, DMs, and mentions with predefined or learned resolutions, escalating complex issues to human agents when needed.

Who It's For

This service is targeted at customer service teams in medium to large businesses managing high volumes of support queries on platforms like Instagram or X, where rapid response is key to maintaining satisfaction without expanding staff.

Benefits

• Provides 24/7 instant responses to common queries.
• Reduces resolution time by automating routine support.
• Integrates with CRM for seamless ticket tracking.

Advantages

• Clients save on hiring additional support staff by handling 70-80% of queries autonomously.
• Improves customer retention through faster, consistent help without overlapping with sales-focused bots.
• Offers customizable scripts tailored to your brand's voice, ensuring professional interactions.