Last update: January 2023
At Social Media Latino LTD, we are committed to providing our clients with high-quality and reliable services. However, we understand that there may be instances when our clients are not completely satisfied with the services we have provided. In such cases, we have a refund policy in place to ensure that our clients are treated fairly and with the utmost respect.
By hiring Social Media Latino LTD for services, you are bound by this agreement and you agree to abide by our refund and cancellation policies. Any disputes that may arise will be resolved in accordance with the laws of the United Kingdom. Refunds will be processed within 5-7 business days of receiving the refund request, and fees may apply.
Please note that in the event that you claim to be entitled to a refund, it is important to provide sufficient information as to why you are entitled to a refund in order to be considered. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [email protected]
Business Consulting Services
As a consulting agency, we specialize in helping clients resolve their company’s most urgent problems, issues, or projects. We work across a wide range of roles and industries and use our analytical skills to identify the best path for each company to take.
We understand the importance of understanding your target audience in detail for any successful business, and we are able to provide the data you need quickly, so you can make informed decisions.
Our consulting services are provided on a prepaid basis. If you wish to cancel your consulting service, you must do so in writing by emailing us at [email protected]
If you cancel your consulting service before the service has been provided, you will be refunded the full amount of the consulting fee paid.
Our consulting agency reserves the right to cancel a consulting service at any time and issue a full refund if we determine that the service is not a good fit for the client’s needs.
In cases of technical issues or dissatisfaction with the service, we will work with you to resolve the issue to your satisfaction. If we are unable to resolve the issue, we will issue a refund.
If you cancel your consulting service after the service has been provided, no refund will be given
We understand that choosing the right web hosting service is an important decision for any business. At Our Web Hosting, we are committed to providing our clients with high-quality and reliable web hosting services. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources depending on the plan you purchased
In the event that our web hosting services are not available due to technical issues or unforeseen circumstances, a full refund will be issued for the affected period.
If a client requests to cancel their web hosting service, a prorated refund will be issued based on the remaining days left on their hosting plan.
Cancellations of accounts pre-paid on a yearly basis will only receive a prorated refund based on the monthly rate of the same hosting plan.
All hosting payments, whether present or past months, are non-refundable.
If a client opens a hosting account but does not use it, payment will still be due.
In the event that our domain name registration services are not available due to technical issues or unforeseen circumstances.
If a customer requests to cancel their domain name registration service before we complete the payment, please note that in most cases the registration payment occurs at the same time the customer pays for the service.
Once a domain name has been transferred or pointed to another registrar.
Refunds will not be given for domain name registrations that are expired or have been deleted for any reason.
Once payment is made to Registrar Company
We understand that your website is the digital face of your business and it’s crucial for your success. That’s why we take our web development services very seriously and strive to deliver nothing but the best.
In the event that our web development services are not available due to technical issues or unforeseen circumstances.
If a client requests to cancel their web development service before any work has been started.
If a client requests to cancel their web development service after work has been completed, a partial refund will be issued based on the percentage of work completed. Only available for small custom projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.)
If a full project gets canceled, delayed or postponed by the client, all monies paid will be retained by Our Web Development Services, and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for.
Search Engine Optimization, Social Media Content, & Internet Marketing
Customer understands, acknowledges, and agrees that Our Search Engine Optimization, Social Media Content, & Internet Marketing Services have no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Our Search Engine Optimization, Social Media Content, & Internet Marketing Services are not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site.
SEO and marketing professional services require extensive resources, strategy, and consume our time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.
Payments for our Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance.
Readymade & Custom Scripts
In the event that our readymade & custom scripts services are not available due to technical issues or unforeseen circumstances.
If a client requests to cancel their readymade & custom scripts service before any work has been started.
If a client requests to cancel their readymade & custom scripts service after work has been started, a partial refund will be issued based on the percentage of work completed.
Once the script has been downloaded by the client.
If the client did not meet the technical requirements to use the script, no refund will be given.
Branding Design & Graphic Design Services
We understand the importance of a strong brand identity for any business. That’s why our Branding Design and Graphic Design services are crafted with great attention to detail and expertise to help our clients create a powerful brand..
If a client requests a refund before a consultation with a designer, the full fee for logo & branding design will be refunded.
If a client requests a refund after a consultation with a designer, the refund amount will be based on the amount of time spent and work completed. This will be determined by the designer and account manager.
Once a logo & branding design has been completed and delivered to the client, no refund will be given.
We understand that words are powerful and can make a huge impact on the success of your business. That’s why our Copywriting Services are crafted with great attention to detail and expertise to help our clients create effective and persuasive content
If a client requests a refund before the work has started on the Project, the full fee for the copywriting service will be refunded after deducting any applicable transaction charges from the amount.
If a client requests a refund after the work has started on the project a partial refund will be issued based on the percentage of work completed.
Once the client has received and reviewed the writing services, no refunds will be given.
SOCIALMEDIALATINO LTD reserves the right to disable and/or terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.
Our company requires payment information from clients in order to charge for services rendered. Providing false or misleading information regarding payment information is a violation of law and constitutes fraud. In the event that a client initiates a chargeback or payment dispute with their bank or credit card company, our company reserves the right to suspend said client’s services or projects and, in certain instances, undo any completed work without notice.
The client will also be responsible for any chargeback fees incurred by our company. Furthermore, any outstanding balances resulting from the chargeback must be paid in full before any further services can be rendered or any files or work can be delivered. It should be noted that requesting a chargeback or initiating a dispute for a valid charge is considered fraud and will be met with legal action, as our company will provide evidence to support the validity of said charge. All disputes will be handled by legal counsel